General FAQ's

How do I register?
Is the DigitalLook.com service free?
How do I use the Digital Look Service?
Can you recommend a good stock broker?
Why do you run advertising on the Digital Look website?
How does Digital Look protect my privacy?
How do I unsubscribe?
How do I change my email address?
I am having trouble logging in
MarketLive does not seem to be working
How do I access MarketStars once I have put my credit card details in?
Why do I have to keep logging in after only 5 minutes?
How do I add to my portfolio?
I can't find a company I want to do research on
How do I find out about upcoming events such as dividend dates, AGM's etc?

Q. How do I register? Top

A. You can register free of charge for Digital Look’s comprehensive company research service. Click here to register and fill in your details. Remember to select a title and a country from the drop down menus. If you are not currently in employment or don’t work for a company please choose ‘Other’ from the Industry drop down menu and fill in the ‘Job Title’ text box with relevant information e.g. self-employed, retired or equivalent.

Please make sure you fill in all mandatory fields marked *

Once you fill in a registration form we will process your details and send you a welcome email confirming your registration. Please make sure that you use the correct e-mail address. If you have not received an email from us within 24 hours then it could be that you have inadvertently given us an incorrect email address. If you think you have given an incorrect email address then please re-register or contact info@digitallook.com.

Q. Is the DigitalLook.com service free? Top

A.Digital Look provides free of charge a complete suite of effective financial information and technical solutions including real time investor data, prices, breaking news, advanced trading tools and sophisticated e-mail services.

You can simply register with us to gain immediate access to the following useful services: set up a portfolio of shares, funds and indices and receive e-mail portfolio alerts containing all of the latest news, prices and other data about companies in your portfolio access advanced investor tools including stock screener, heat maps and charting.

Q. How do I use the Digital Look service? Top

A. When you register with us we will send you a Welcome e-mail with detailed information on how to use our service. Good starting points are:
marketLIVE!
Tools Channel
News Channel
Funds Channel
Personal Finance Channel

Q. Can you recommend a good stock broker? Top

A. Digital Look is a company which provides a full range of information, education and support to private investors. Unfortunately we are not able to provide personal advice or recommendation to our clients as we are not an FSA regulated company. However, we do maintain a finance directory which provides links to many other firms that do provide advice.

Q. Why do you run advertising on the Digital Look website? Top

A. We do often have to walk a tightrope with regards to balancing the provision of a good and as advert-free a service as possible whilst still affording the running of a free website. In order to keep the website and all of its data/content free of charge we will have to run some intrusive advertising for our sponsors from time to time.

Ultimately it is not our aim to turn away dedicated and loyal users.

Q. How does Digital Look protect my privacy? Top

A. Although the site is not https secure we take several measures to ensure that your privacy is protected on our website. While you are able to store your details on your computer to allow for ease of log-in, your password is encrypted so no one would be able to 'steal' your password from our site. Also, since we are not a trading platform, or a direct link to a trading platform, there is no way that anyone would be able to enter your trading account.

Regarding unsolicited junk mail, we do not sell or pass on your details to any third party sources. We do, however, send out offers on other companies behalf, but these emails are always clearly labeled and sent from 'Digital Look' with clear links to unsubscribe. In addition, we currently do not send out any postal email or pass on postal addresses to other companies.

You can read our full terms and conditions here.

Q. How do I unsubscribe? Top

A. If you would like to unsubscribe from our newsletters please follow the steps below

Step One - Log into your Digital Look Account
Step Two – Click on the link “Manage your email alerts” found under the heading "Your E-mail Alerts".
Step Three - Firstly ensure all boxes under the market alerts heading are unticked. Now look to the right of the page under the heading Portfolio/Watchlist Alerts select "None". Be sure to click "Update My Email Settings" at the bottom of the page.
Step Four – As you may have trigger alerts currently activated these will also need to be cancelled. Click on the heading "Trigger Alerts".
Step Five – To delete a trigger click the box with a red cross on it. Please note if you have no alerts set up you will not see any triggers or boxes.

Q. How do I change my email address? Top

A. If you would like to change your email address please follow the steps below

Step One - Log into your Digital Look Account
Step Two – Click on the link “Edit Account details” found under the heading "Your Account Details".
Step Three - Put your new email address in the box titled E-mail – you will also need to put the address in the box then scroll to the bottom and click "Update my details"

Q. I am having trouble logging in. Top

A. Firstly try clearing your cookies and internet files

In Internet Explorer go to Tools -> Internet Options -> Delete Cookies / Delete Files. Then, close and restart IE.
You should also be advised to ALLOW cookies. If in 'Tools -> Internet Options -> Security' – if the security setting is High or above, this should be reduced to Medium or Low.

In Firefox go to Tools -> Options -> Privacy and Make sure “Accept cookies from site” is ticked and that it is showing “keep until they expire”. You should then Click Tools -> Options -> Advanced -> Network -> Settings -> and ensure “direct connection to the internet” is selected.

If you are running any Norton or other security application this may also be causing problems. If possible, you should disable these features when using the site.

If you are still having problems please email the following details if possible:

The Windows and Internet explorer are you using? (Windows is most likely XP, to find out your browser version, go to Help - About Internet Explorer and then copy down the Version (for example 3.0.2900.2180.xpsp_sp2_gdr.050301-1519)
And your IP Address? (to determine this go to www.whatismyip.com and copy down your address)

Q. MarketLive does not seem to be working. Top

A. If you are having trouble connecting to MarketLive it may be due to servers block you from accessing our data. Please follow the steps below

Step One – Scroll down the MarketLive page until you see in a link “follow this link to ensure that your system is able to connect to marketLIVE” click on this.
Step Two – A pop up box should appear and in this you will notice a Connectivity test start to happen. Wait until you see “The tests have now completed” and then copy and paste this into an email

Q. How do I access MarketStars once I have put my credit card details in? Top

A. Log in to the Digital Look Website and click “investing”

Step One – Click on the “MarketStars Premium” which you’ll find on the left-hand side of the screen
Step Two - A drop down menu will appear - Click on Screener and Strategy Tester
Step Three - You are now in our MarketStars Service. Feel free to use some of our Popular Strategy Screeners however if you would like to make your own screener up then click on either "Key Fields" or "full fundamental screener"

Q. Why do I have to keep logging in after only 5 minutes? Top

A. This may be due to your cookies.
Please click on this link and follow the instructions to enable cookies. http://webmaster.info.aol.com/cookieguide.html

Q. How do I add to my portfolio? Top

A. There are two ways that you can add a company to your portfolio

Option one

Step One - Go to your portfolio page and click on add to portfolio which you should find under the blue tabs in the shaded
Step Two - A pop up window should appear - put the ticker of the company and then click "Search"
Step Three - A list of companies matching your search will appear - click on the box near the company name and then click on "Select"

Option Two

Step One - Using our search engine – find the company that you are wanting
Step Two - Once in the company page - click on the "Add to Portfolio" which you will find above the blue tabs next to "Trigger Alert"
Step Three - A white box should appear and the background should get shaded - click on the box which is on the same line as the portfolio you want it to be added to and then click on "Update".

Q. I can’t find a company I want to do research on. Top

A. The company search page only searches our primary listings – if your company is not on that then the Company Search page will appear with a sentence saying “No results have been found for “your company”. To expand your search to include secondary listings, click here” All you need to do is double click on the link and it will then search the secondary listings.

Q. How do I find out about upcoming events such as dividend payment dates, AGM’s etc? Top

A. We have all that information in our Company Diary which you will find in the Investing area under UK Shares. However if there is only one specific company that you are looking for then you will find it on the Company page in the Financial page under the “Key Dates”